ONE CALL. ONE VISIT. JOB DONE!
Who we are?
Established in 2008 and managed by a team of British Expats, we have a reputation as Dubai’s most reliable maintenance company. We are committed to providing our customers with a high quality, professional and cost effective contract-free service, but know that this means nothing without unbelievable customer focus and support. We pride ourselves on understanding our clients concerns and supplying the friendliest, most approachable and most conscientious maintenance service in Dubai.
Why you need us?
Whether your air-conditioning has failed, your sink is blocked or you just need some general home improvements carried out, we can assist you. There is a huge range of services that we can offer and they are only a phone call away. Our reputation is paramount and we fiercely protect it through our excellent standards of work, training and customer service. Our British bookings team is especially popular amongst our clients.
A business is nothing without its staff and this is why we personally ensure that our technicians are highly skilled, with a professionally recognised qualification in their relevant field. All appointments are made by our British bookings team making them simple to arrange in plain English. All our technicians follow standard operating procedures that we have set, and we thoroughly re-train every single employee to meet our rigorous standards.
Size isn’t an issue!
We don’t mind how big or small your enquiry is, from a leaky tap to a full property re-paint we are happy to help. If your concerns fall outside of our area of expertise, we will still do our best to assist you. With a management team boasting over 30 years of Dubai-based knowledge, we are usually able to point you in the right direction.
We are highly used and recommended
We work in all developments and areas throughout Dubai and have in fact completed more than 60,000 jobs for over 15,000 satisfied customers. We feel that this gives our new customers peace of mind and they can be confident that working with Jim Will Fix It will lead to a successful outcome to their maintenance needs.
Customer Satisfaction Guaranteed
Our customers are our biggest priority and as such we guarantee to provide you with a friendly and professional service from start to finish. We know how hectic life can be which is why we give accurate arrival times so that you can organise your diary accordingly. Our latest figures indicate we get to 92% of our jobs either early or on time, and on the rare occasion that we may be delayed by more than ten minutes we will call and let you know.
No strings attached
We don’t ask you to commit to an annual contract. All of our quotes are undertaken on a job-by-job basis meaning that you only pay for work that has been completed. We avoid hidden costs and surprise bills by providing an estimate before work commences.
Our promise to you
- Friendly, approachable and honest English-speaking staff throughout the company.
- No hidden charges, no contracts, no sales pitch.
- Every job comes with a warranty
- All parts supplied with a 12 month guarantee
- No mess, no fuss – we even tidy up when we are done
I have nothing but good things to say about your entire operation. Your realistic approach to when jobs can be carried out is much appreciated (Instead of promising to be there in half an hour and then not pitching up for 5 hours). Your staff are punctual, polite, skilled in their field and always leave my home as clean or cleaner than they found it. Dealing with your company has been a breath of fresh air.
The guys you sent round to our place in Al Barsha did a fantastic job. They were very professional with their approach; they were polite and communicated very well. They left no mess and performed extremely professionally. Please make sure they get a thank you.
I just wanted to send a quick e-mail to say a huge thank you for all your help over the last few months. Since we moved into Arabian Ranches we have used you several times for various jobs including electrical and general maintenance work. From the phone call to the actual job I have found your staff polite, courteous and extremely professional. People are so quick to complain these days but I feel it more important to thank you for a job well done and we will recommend your professional service to all our friends!
After 8 years of villa problems and a constant stream of unskilled and rude workmen, I would like to thank your technicians. They went above and beyond the call of duty. From removing 2 wasps’ nests to even offering to carry in my water bottles, these small touches make a huge difference to a customer’s experience. All of their work was carried out neatly, competently with pride and most of all with a smile. I will pass your company details on to all my friends. Well done for your level of training and of scouting out the best people for the job
Just a quick word of thanks for the painting work completed this week. From the initial quote to completion, I was impressed by your professionalism, advice and attention to detail. I will be more than happy to recommend you to any of my friends and colleagues. The guys on the job were friendly, courteous and a credit to you.
After 8 years of villa problems and a constant stream of unskilled and rude workmen, I would like to thank your technicians. They went above and beyond the call of duty. From removing 2 wasps’ nests to even offering to carry in my water bottles, these small touches make a huge difference to a customer’s experience. All of their work was carried out neatly, competently with pride and most of all with a smile. I will pass your company details on to all my friends. Well done for your level of training and of scouting out the best people for the job.
A big thank you for a job well done! Called at 8:30am, arrived at 11:30am, new kitchen boiler by 1:30pm. And I’m sure your guys left my kitchen cleaner than when they arrived! People say Dubai doesn’t have good customer service but you guys certainly do. Thank you very much.
I feel compelled to write to congratulate you guys on a job well done. From the word go, your company has shown professionalism of the highest order and I would like to offer my thanks to your guys for their outstanding attitude and quality of work. I will certainly be using you guys again as well as passing on my highest recommendations for anyone else looking for repairs.
I would like to begin by praising your company for keeping to the schedule for the initial assessment, purchasing the required parts and also for fitting them. I have lived in Dubai for 15 years and have dealt with a number of companies offering similar air conditioning services and I have been constantly let down with visit times so it’s good to have found a company that does what it says it will do. I would also like to mention the helpfulness and ease of communication with your staff on the telephone.